SuperLemon is a WhatsApp plugin for eCommerce stores. It allows you to connect with your customers on WhatsApp and improve the customer experience by providing quick automated abandoned cart recovery, order updates, delivery notifications, and much more. With SuperLemon, you can send automated messages for various events, customize your WhatsApp widgets to match your eCommerce website theme, and collect opt-ins from your customers to ensure successful message deliveries.
With SuperLemon, you have the power to create your own WhatsApp business API using your brand name and logo. You can easily send out marketing campaigns to a large audience and enjoy a wide range of additional features. SuperLemon also provides an Analytics Dashboard to help you understand your business performance and a Message Logs section to keep track of recent message data.
Here are some more features of SuperLemon:
- Automated Message Templates
- Chat & Share Widget
- Analytics Dashboard
- Opt-in Methods
- Your own WhatsApp Business API
- WhatsApp Inbox
- WhatsApp campaigns
- Customers & Customer segmentation
Automated Message Templates: Superlemon provides a great feature for Shopify stores where we read various events from Shopify and trigger communications to customers when these events happen. As a store owner you just need to go and enable these Automated message templates and rest everything will be done automatically by Superlemon. Setup the automated message now:
Chat & Share Widget:
The chat widget is a feature in SuperLemon that allows your customers to interact with your support team through WhatsApp directly from your eCommerce store. It appears as a button or a chat icon on your website, and when customers click on it, they are redirected to WhatsApp to start a conversation. The chat widget supports multiple agent functionality, which means you can add multiple support users by having separate WhatsApp numbers for each user. With the chat widget, you can offer live support to your customers and address their concerns quickly and efficiently. Setup your Chat widget now
The share widget is another feature in SuperLemon that allows your customers to share your eCommerce store link with their friends and family on WhatsApp. It appears as a WhatsApp share button on your website, and when customers click on it, they can share your store's link or product information with their contacts on WhatsApp. This can help you increase your store's reach and attract more potential customers through your existing customer base. Setup your Share widget now
You can match your chat/share widget with your eCommerce website theme using SuperLemon's customization options. SuperLemon offers 50+ designs for chat and share widget buttons.
Analytics Dashboard & Message Logs:
The analytics section helps you understand your business performance in a better way. You can observe trends in widget clicks by customers, opt-in customers, and template message volumes in this section.
The recent 7 days' data is displayed in the message log section, which can help you keep track of various automated customer communications.
Opt-in methods:
Collecting customer phone numbers and consent to receive messages on WhatsApp is a mandate in order to have successful message deliveries. SuperLemon provides you various ways to collect opt-in from your customers. Setup opt-in mechanisms on your store
WhatsApp Business API:
WhatsApp Business API is a powerful tool offered by SuperLemon that allows businesses to enhance their customer communication and engagement. With the WhatsApp Business API, businesses can create their own verified WhatsApp Business account, complete with their brand name and logo, providing a professional and recognizable presence on the platform. This API enables businesses to send marketing campaigns at scale, reaching a wide audience with personalized messages and promotional content. Additionally, the WhatsApp Business API offers various features to streamline customer support, automate responses, and provide a seamless messaging experience. SuperLemon empowers businesses to leverage the full potential of the WhatsApp Business API, enabling them to connect and engage with their customers effectively. Setup your WhatsApp Business API account
WhatsApp Inbox:
The WhatsApp Inbox feature offered by SuperLemon is designed to simplify and streamline communication for businesses using the WhatsApp Business API. The WhatsApp Inbox serves as a centralized hub where businesses can manage and respond to customer messages efficiently. With the WhatsApp Inbox, businesses can view and organize incoming messages, track conversation history, and provide timely responses to customer inquiries. The WhatsApp Inbox provided by SuperLemon empowers businesses to stay organized, provide prompt customer service, and maintain effective communication with their customers through the WhatsApp Business API. Learn more about WhatsApp inbox.
WhatsApp Marketing campaigns:
WhatsApp marketing campaigns are a valuable feature offered by SuperLemon that allow businesses to reach their customers directly and effectively. With WhatsApp marketing campaigns, businesses can send targeted and personalized messages to a large audience, helping to promote their products, services, and special offers. Whether it's sending out exclusive deals, updates on new arrivals, or important announcements, WhatsApp marketing campaigns enable businesses to engage with their customers in a more direct and engaging manner. Learn more about how to create Marketing campaigns on SuperLemon.
Customers & Customer Segmentation:
Customer segmentation is yet another powerful tool provided by SuperLemon that allows businesses to categorize and target their customers based on specific criteria. By using customer segmentation, businesses can divide their customer base into distinct groups, such as demographics, purchase behavior, or preferences.
For example, you can create a group of high value customers or losing customers etc. This segmentation enables businesses to tailor their marketing campaigns, messaging, and offers to specific customer segments, increasing the relevancy and effectiveness of their communication. Learn more about how to create customer groups on SuperLemon.