Shopify WhatsApp Recovery
Recover abandoned carts on WhatsApp before revenue is lost
SuperLemon helps Shopify and WiX stores run automated WhatsApp cart recovery with clear message timing, conversion-focused templates, and revenue tracking.
Trusted by stores at scale
37,500+ e-commerce stores
Strong social proof
1121+ reviews, 5.0 rating
Fast onboarding
Live quickly with guided setup
Why carts are abandoned
Most shoppers do not leave because they hate your product. They leave because of distraction, hesitation, shipping uncertainty, or timing. A good WhatsApp recovery flow brings them back with context and a clear next step.
3-step recovery sequence that works
| Step | Delay | Goal | Message angle |
|---|---|---|---|
| Reminder | 15-30 minutes | Capture high intent while fresh | Simple return-to-cart prompt |
| Value follow-up | 6-12 hours | Handle hesitation | Address shipping, trust, or product fit |
| Final nudge | 24 hours | Recover undecided buyers | Urgency with clear checkout CTA |
Objections shoppers have and how to answer
"I am not sure this is right for me."
Send product-fit reassurance, reviews, and a quick support prompt.
"Shipping or final cost is unclear."
Add direct checkout context and remove ambiguity in the follow-up.
"I got distracted."
Keep reminder copy short and frictionless with one clear link.
"I will buy later."
Use timed follow-up and urgency in the final message window.
What to track every week
- Recovered checkout rate
- Message CTR by each step
- Recovered revenue by segment
- Opt-out and failed delivery rate
- Time-to-purchase after first reminder
Launch a recovery flow this week
Use SuperLemon to combine chat button, abandoned cart recovery, CRM, campaigns, and support in one Shopify-focused WhatsApp stack.