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HelpShopify Flow + WhatsApp: build custom automations with SuperLemon

Shopify Flow + WhatsApp: build custom automations with SuperLemon

Shopify Flow is Shopify's automation builder. SuperLemon adds a Send WhatsApp message action to Flow, so any Flow trigger can fire a WhatsApp template — far beyond the built-in automations.

Ideas merchants use

  • Order tagged VIP → send an exclusive discount template.
  • Fulfillment delayed → proactive apology + new ETA.
  • Customer's 3rd order → loyalty reward message.
  • High-risk order flagged → COD/address verification message.

Set it up

  1. Install Shopify Flow (free) and open it from your Shopify admin.
  2. Create a workflow and pick any trigger.
  3. Add the SuperLemon: Send WhatsApp message action and choose one of your approved templates, mapping variables (name, order number…) from the trigger data.
  4. Turn the workflow on.

Messages send from your WhatsApp Business API number and appear in your WhatsApp Inbox. Requires the Brand or Scale plan. Template message charges apply as usual.

Frequently asked questions

Can Shopify Flow send WhatsApp messages?

Not by itself — but with SuperLemon installed, Shopify Flow gets a 'Send WhatsApp message' action. Combine it with any Flow trigger (order tagged, customer created, fulfillment delayed…) to send an approved WhatsApp template automatically.