The WhatsApp Inbox (the Chat section in SuperLemon) is where your team reads and answers every conversation on your WhatsApp Business API number — no phone required. It works on desktop and mobile browsers.

Around the inbox

• Chat list — Open / Closed / All tabs, with tags for quick filtering.
• Conversation window — familiar WhatsApp-style layout with the customer's name and number, plus their order history and details in a side panel so you can answer "where's my order?" without switching tabs.
• 24-hour session timer — you can chat freely for 24 hours after the customer's last message; after that, re-open the conversation with an approved template.
• Media — send images; incoming voice messages play inline.

Work faster

• Quick replies — type / + keyword to insert canned answers (set them up in Configuration).
• Tags — label chats (order-issue, refund, VIP…) and filter by them.
• Working hours — set business hours and an automatic after-hours reply.
• Open/close — close resolved chats to keep the queue clean; everything stays searchable.

Messages your automations and campaigns send from the same number also appear here, so the full customer history is in one place. If you use Coexistence, chats stay in sync with your WhatsApp Business App too.