SuperLemon

Help Center

How can we help you?

HelpWhatsApp display name rules (and why names get rejected)

WhatsApp display name rules (and why names get rejected)

Your display name is what customers see on your WhatsApp business profile. Meta reviews it against your public branding — most rejections happen because the name isn't visibly yours.

The golden rule

The name must appear on your website, exactly as written. If it's a program/brand name owned by another business, both websites must state the relationship, and you'll need to raise a ticket with Meta including both URLs.

Formatting rules

  • Grammatically correct capitalization matching your brand ("Young Trendz", not "YOUNG TRENDZ" — unless you genuinely brand in all caps).
  • Same spacing as your brand name ("Lil'Muffin", not "Lil' Muffin").
  • No emojis, punctuation decorations, or ™/® symbols.
  • Minimum 3 characters; not a URL ("SauteSan", not "SauteSan.com").
  • Extra words only if they indicate region, department, or test account — capitalized ("Saute San Support" ✓, "Saute San official account" ✗).
  • Can't be only a person's name, a generic term ("Fashion"), a location ("London"), or a slogan.

Pick the name during API setup; changes after approval trigger a re-review.

Frequently asked questions

Why was my WhatsApp display name rejected?

The most common reason: the name doesn't appear on your website. Your display name must match your brand as customers see it externally — same wording, same capitalization, no extra words, emojis or trademark symbols.