Campaigns send a promotional WhatsApp template to many opted-in customers at once — product launches, offers, back-in-stock alerts, festivals. Available on the Scale plan.

Create a campaign

1. Open Campaigns → Create New Campaign and name it.
2. Write your message — compose it right in the flow (SuperLemon creates and submits the WhatsApp template for you), or pick an existing approved template. Supports images, videos, carousels (multiple swipeable cards, each with its own link), buttons, and variables like the customer's name.
3. Add an opt-out button — recommended for every marketing send; SuperLemon honours opt-outs automatically.
4. Pick the audience:
   • Customer segments — use SuperLemon groups or Shopify Segments (no spreadsheets needed);
   • File upload — any CSV/Excel with phone numbers; SuperLemon maps your columns automatically, no reformatting required.
5. Test it — send a test message to your own number first.
6. Send or schedule — launch now or schedule for the time your customers actually shop.

Track results

Click any campaign to see the delivery funnel — sent → delivered → read — plus failure reasons explained in plain English (invalid number, no WhatsApp account, limit reached…). See campaign analytics.

Good hygiene

• Message customers who expect to hear from you — it protects deliverability.
• Watch your daily messaging limit — split big audiences across days if needed.
• Keep frequency low and value high; every send affects your quality rating.